Regional Operations Supervisor (Bas-Saint-Laurent)

The Forget Group, Hearing Aid Specialists, supports patients with their hearing health needs through its network of clinics. The quality of services is based on collaboration between teams and hearing care professionals, as well as careful management of clinic activities.

Job Description

Do you like supporting teams, making decisions and being on the ground to make things happen?

Our client is looking for a regional operations supervisor to ensure the smooth running of six clinics with approximately 20 employees: Rimouski, Amqui, Matane, Maria, Sainte-Anne-des-Monts and Mont-Joli.

Employee management is central to this role. You will also contribute to the performance of operations, the quality of patient service and the application of procedures.

You will work in collaboration with hearing care professionals, with support from the Operations Director as needed.

Rimouski is the preferred location, since it hosts the main team in the territory. The position is performed face-to-face in clinics and involves travel and overnight stays.

• Supervise and support employees of the different clinics, promoting their autonomy and constructive collaboration.
• Participate in recruitment, ensure the integration of new employees and coordinate their training with the training team.
• Evaluate performance, support employee development and intervene in management or disciplinary situations.
• Ensure the smooth running and profitability of operations, in particular through the optimization of schedules and the efficient use of resources.
• Optimize appointment management and ensure the quality of service offered to patients.
• Maintain a regular presence in clinics and follow-up with teams between visits.
• Collaborate with hearing care professionals, prioritizing dialogue and the search for solutions.
• Manage established budgets and ensure rigorous monitoring of invoicing and purchases.
• Ensure the cleanliness and proper functioning of the facilities.
• Ensure compliance with standards and procedures and act as a link between clinics and head office.
• Identify opportunities for improvement and support teams in their implementation.

Why join our client?

• A permanent position combining human management and operations responsibility.
• A concrete contribution to the quality of hearing health services.
• Decision-making autonomy, with the support of the operations director.
• A day schedule, Monday to Friday, with no work on weekends.
• Full insurance after three months.
• Reimbursement of travel and accommodation expenses, with a mileage allowance of $0.55/km.

Success criteria

• Relevant experience in direct employee management, particularly in performance management and resolution of delicate situations.
• Strong human resources management skills and an ability to support teams with a human and structured approach.
• Experience in multi-site management, an important asset.
• Solid judgment, ability to decide and autonomy in decision-making.
• Developed emotional intelligence and ease in negotiating and collaborating with partners without direct hierarchical authority.
• An ability to monitor budgets, understand profitability issues and improve operations.
• Availability to work face-to-face in clinics and make the required travel and overnight stays.
• A place of residence allowing a regular presence in Rimouski and consistent coverage of the territory.