Tips for effective communication

Here are some tips to communicate effectively with a person affected by hearing loss.

Stand close to (3–5 feet) and facing the person you are talking to.
Make sure people do not speak to you from another room or while standing behind you.
Eliminate background noise (television, windows, doors).
Pay attention to lighting: keep light sources and windows behind you.
Get used to looking at the person’s face and lips. Pay attention to gestures and body language.
Tell the people you’re talking with that you have a hearing problem.
Ask what the subject under discussion is.
Ask people to repeat what they’ve said slowly using different words.
Never pretend you understood if that isn’t the case.
Use your hearing aids.
Remember that it is always harder to understand when you’re tired, ill or taking medication.

Eliminate background noise.
Come closer to the person.
Make sure your face is well lit, and face the person you are speaking with.
Attract the person’s attention with a gentle touch.
Check that the person’s hearing aid is on and working properly.
Speak slowly and clearly without exaggerating or yelling.
Speak in short, simple sentences.
Make sure the person understood by asking questions and repeat if necessary.
If the message is still not clear, rephrase using different words and add gestures.
If necessary, write down key words.
Regularly mention the subject of the conversation.
If another person is involved in the conversation, do not exclude the person with a hearing problem.

Consult a hearing health professional to learn about the best communication strategies for you.

Reference: Guide for healthcare professionals and personnel interacting with hearing-impaired adults and seniors.